Privacy Policy

JOKNEX LTD (“JOKNEX”, “we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal data when you interact with our website or contact us for trade enquiries.

This policy applies to all visitors, retailers, distributors, and trade partners engaging with JOKNEX.

Information We Collect

We may collect and process the following information:

• Name, business name, and contact details

• Email address and correspondence

• Trade enquiry details and requests

• Any information voluntarily provided via contact forms or email

We do not collect unnecessary personal data and do not knowingly collect data from consumers or minors.

How We Use Your Information

Your information is used solely to:

• Respond to trade enquiries

• Provide wholesale pricing and product information

• Communicate regarding orders, approvals, or business discussions

• Improve our website and services

We do not sell, rent, or trade personal data to third parties.

Lawful Basis for Processing (UK GDPR)

Under UK GDPR, we process personal data on the following lawful bases:

• Legitimate interest — to conduct and manage trade communications

• Consent — where you voluntarily submit information

• Legal obligation — where required by law

Data Storage & Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse.
Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

Data Sharing

We may share limited data with trusted service providers where necessary to operate our business (for example, website hosting or email services).
All such providers are required to handle data securely and in compliance with UK GDPR.

Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data

• Request correction or deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

Cookies

Our website uses cookies to ensure basic functionality and to understand how visitors use our site. Further information is available in our Cookies Policy.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations. The latest version will always be available on our website.

Terms & Conditions

These Terms & Conditions govern the use of the JOKNEX website and all trade interactions with JOKNEX LTD (“JOKNEX”, “we”, “our”, “us”). By accessing our website or engaging with us for trade enquiries, you agree to be bound by these terms.

If you do not agree with any part of these Terms & Conditions, you should not use our website or services.

Trade Access

JOKNEX is a wholesale-focused platform designed to support retailers, distributors, and approved partners.
Access to pricing, product information, and ordering is subject to approval at our discretion.

Orders & Pricing

All pricing, availability, and product details provided by JOKNEX are indicative and subject to confirmation.
Orders are accepted only after trade approval and order confirmation. We reserve the right to refuse or cancel orders at any time prior to confirmation.

Prices, product ranges, and availability may change without prior notice.

Product Information & Representation

Product descriptions and images are provided for reference purposes only.
Actual products may vary in appearance, packaging, or labelling depending on supplier and batch.

While we aim to ensure accuracy, JOKNEX does not warrant that product information is complete, current, or error-free.

Returns & Refunds

Returns are considered on approved trade orders only and must be requested and authorised in advance.
Returned items must be unused, in original packaging, and returned within the agreed timeframe. Certain products may be non-returnable due to hygiene, clearance, or category restrictions, which will be communicated at the time of order.

Approved returns are inspected before any refund is issued. Refunds are processed in accordance with the original trade payment method. Shipping and return costs are non-refundable unless otherwise agreed.

Use of Website & Licence

All content on this website, including text, images, branding, and layout, is the property of JOKNEX LTD or its licensors.

You may view and use the website for legitimate business and trade enquiry purposes only.
No content may be copied, reproduced, distributed, or used for commercial purposes without prior written consent from JOKNEX.

Limitation of Liability

To the fullest extent permitted by law, JOKNEX shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website or reliance on information provided.

Nothing in these Terms limits liability for fraud, misrepresentation, or any liability that cannot be excluded under UK law.

Reservation of Rights

JOKNEX reserves the right to update, modify, suspend, or withdraw any part of the website, services, or these Terms & Conditions at any time without prior notice.

Continued use of the website constitutes acceptance of any updated terms.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

COOKIES POLICY

What Are Cookies

Cookies are small text files stored on your device when you visit a website.
They help websites function correctly, improve user experience, and provide information about how the site is used.

How We Use Cookies

JOKNEX uses cookies to:

• Ensure the website operates securely and efficiently

• Understand how visitors interact with our website

• Improve site performance and usability

• Support essential functionality such as navigation and form submissions
  

We do not use cookies to sell personal data or display third-party advertising.

Types of Cookies We Use

Essential Cookies
These cookies are required for the website to function and cannot be disabled. They include security, session management, and basic site functionality.

Analytics Cookies
These cookies help us understand website usage and improve performance. Data collected is aggregated and does not personally identify users.

Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect website functionality. Instructions for managing cookies can be found in your browser’s help section.

Third-Party Cookies

Some analytics tools or embedded services may place third-party cookies. These providers are subject to their own privacy and cookies policies.

Changes to This Policy

We may update this Cookies Policy from time to time to reflect legal or operational changes. The latest version will always be available on this page.

Need further information?

For any legal, privacy, or policy-related enquiries, contact us at info@joknex.com